Auto dialer: A virtual call agent.

An auto dialer is an electronic device that can automatically dial telephone numbers to communicate between any two points in the telephone, mobile and Pager networks. Once the call has been established (through the telephone exchange) the autodialer will announce verbal messages or transmit digital data (like sms messages) to the called party. A regular PC, desktop or laptop, can be turned into an auto dialer. If a customer is attended by the telemarketer it will take long time. He may not be interested to hold for a long time to talk to the telemarketer. The development of auto dialer technology is a great gift for the entire telemarketing industry. Auto dialer enables business to broadcast phone messages without the use of call center agents. Auto dialer service will begin to dial out from a predefined list of phone numbers.

Auto Dialer application allows you to out dial to consecutive or random telephone numbers. There are several types of auto dialer:

? Smart Auto dialer: Smart Autodialer is an autodialer capable of personalizing messages and collecting touch tone or speech feedbacks. A speech engine is usually included for converting text to speech and recognizing speech over the phone. To customize or personalize messages, a smart autodialer system uses message template, which contains variables that can be replaced later by actual values.

? Preview Dialer: Preview dialer enables your phone agent to view the phone information before the call is being placed. Preview Dialer is an application that enables outbound "preview" or "progressive" dialing through the agent desktop. Preview Dialer gives agents the opportunity to review contact information to know whom they are calling and the purpose of the call before dialing the outbound call.

? Power dialer: The power dialer provides efficient, reliable, and scalable multi-line outbound dialing. It is used in situations when an application needs to be able to make large volumes of outbound calls. For example:

1. An application that monitors the status of a large network may need to call hundreds of technicians all over the country.

2. A large-scale voice mail delivery system that delivers messages directly to a large number of individuals.

Progressive Dialing: Progressive dialer is used to save time and effort in manual dialing. It provides a real time monitoring. The call information is passed at the same time the moment number is dialed.

Auto Dialers, the unique way to increase telemarketing results

With rapid expansion of technology in last century, and continuous advancement and research has proved telecommunication a very viable tool to be used in every area of civilization. No doubt, due to its prompt reach and message delivering capacity, it is used in marketing, medicine, entertainment, education and almost in every area of life.

In any business, it is the good marketing that ultimately bears fruit, whatever the product is and how good it may be, it is the job of marketer to tell about the quality and features of the product and convince one to buy it.

Now days when direct marketing is quite expensive deal when your guy needs to move from offices to offices and market place telling people about product and services while consuming valuable time and money, it is the telemarketing that eases task to a larger amount.

Telemarketing that is done on telephone-where a person is informed about the features of a product and persuaded to buy a commodity or service has limitations too. Normally in a telemarketing campaign a person faces many problems like: dead phones, busy lines, answering machines, etc. All these problems when summoned up results only in waste of manpower as well as time and money.

Auto dialers that are easily available at any telecommunication devices vendor shop give an apt solution to all the calling related problems.

Standalone Automatic Dialers that you can get form any shops are unique as they can deliver messages without the help of call center agents. Auto dialer can leave a message on Answering Machines, or play a different message for live answers. Optionally the called party may press a key and be transferred to a telemarketing agent.

Auto dialers are also featured to work for highly customized campaigns within any ODBC-compliant database or CRM applications like Goldmine?, ACT? and many other third party database applications for the best productivity results.

Auto dialers are easy to use provided with familiar technology saves one's time in "adapting" to new methods of storing, compiling, and retrieving data and call results. Automatic Dialer in the market available in the market to be enabling with different technologies primarily on Microsoft? based software standards to help you to achieve the fastest and most accurate call detection in the industry. In this way Auto dialers give answer to all your telemarketing related problems. In order to get more information about auto dialers visit www.yoursautodialer.com where you can get valuable information about auto dialers and related devices.

David is an internet marketer specializing in Internet Marketing

Predictive Dialers and Other Vital Tools to Increase Your Telemarketing Profits

Telemarketing has changed a great deal over the past few years. With innovative technologies being released such as Spitfire predictive dialers and other call center software and products, your telemarketing team can now be more productive than ever. Computerized telemarketing tools and the recent integration between the Internet and telephone systems enable your telemarketers to spend less time dialing and more time actually giving their presentation to potential customers.

Below are some unique telemarketing services and products that have revolutionized the way telemarketers conduct their businesses.

Predictive Dialers

A predictive dialer was developed to dial phone numbers automatically and then monitor calls and the types of answers it receives when dialing. It then connects telemarketing agents to the call once it recognizes that a real person is on the line. Predictive dialers are used in many call centers today, and have helped thousands of telemarketers maximize their efforts and waste less time dialing non-responsive numbers.

How It Works

With a hosted predictive dialer system, you'll only need a computer, Internet connection, and a telephone line for each telemarketing agent. With a Spitfire Predictive Dialer, for example, you'll receive outbound and inbound dialing capabilities, and can integrate the system with your T1 or analog lines without having a separate database server. Other features include query-based dialing, and time zone sensitivity. You'll also have the capability to run multiple campaigns simultaneously, alternate number dialing, and monitor and record calls. This setup is an easy-to-use system and requires minimal effort to get started.

This amazing CRM (customer relationship management) software drastically reduces the number of answering machines, voice mails, busy signals and hang-ups that your telemarketers may encounter during the workday.

Auto Dialers

Auto dialers were available prior to predictive dialers. These can dial telephone numbers automatically for your call center agents, but do not use algorithms such as the predictive dialer to connect the agent to only successful calls. The auto dialer is a handy tool if you have a limited budget but want to automate your telemarketing efforts.

Monitoring Systems

A monitoring system enables you to monitor calls for testing, training, motivation and assistance. You can ensure better quality service by keeping an "ear" on your telemarketers during their training.

Amplifiers

Amplifiers are great for ensuring good sound quality for each telephone call. With an amplifier, you can control the volume and enable muting. With some amplifiers, you can switch from your telephone to your computer easily.

Headsets

With headsets, your telemarketers can have free hands to write, type or do anything else while talking with potential clients. This prevents dropping of the receiver or the need to hold the receiver in an odd position while trying to write or type the client's information. There are many types of headsets including voice tubes, in the ear, over the ear, noise canceling, wireless, and convertible.

These are just a few of the basic tools every telemarketer should have to be successful. In today's ever-changing marketplace, you have to stay ahead of the game with innovative call center software and products like predictive dialers to be a success. Telemarketing is still a great way to contact potential customers once you have all the tools you need.

Chris Robertson is an author of Majon International, one of the worlds MOST popular internet marketing companies on the web. Learn more about Predictive Dialers - Telemarketing or Majon's Communications directory.

Predictive Dialer System

Predictive dialer systems are generally used by telemarketing organizations involved in B2C (business to consumer) calling, because sales representatives require more customer contact time. Market survey companies and debt collection services that need to contact and personally speak to people by telephone may also use predictive dialers. To automate all sorts of calls, predictive dialers are used as a quick and easy way rather than manually by a call center, such as customer service callbacks, or welcome calls for new customers.

Predictive dialer systems have features such as automatic call distribution (ACD), interactive voice response (IVR) and call recording that has added a new dimension to the predictive dialer and auto dialer capabilities of this system.

Voice broadcasting with text-to-speech software acts as a unique solution that is ideally suited for ACD and IVR outsourcing. The computer telephony software opens this phone system to outside applications and developers.

Some predictive dialer systems have an extra edge in efficiency and productivity not available in other dialing systems, the agents have the option at any time during a call to click on the "answering machine message" button or "3rd party message" button.

When the "answering machine message" button is selected, it plays the digitally recorded message to the answering machine, allowing the agent to be available for the next dialer-generated call. If the "3rd party message" button is clicked, it plays a digitally recorded message to the called party, releasing the agent to handle the next call.

When combined with customer relationship management (CRM) software, the predictive dialer system is a complete call center software solution. With the new predictive dialer system revolutionizing predictive dialing, the call center can become more productive with more calls handled by fewer agents, including work at home employees. The modern predictive dialer systems far outpace old predictive dialer technology.

Predictive Dialers provides detailed information on Predictive Dialer, Collection Predictive Dialer, Predictive Dialer Software, Predictive Dialer System and more. Predictive Dialers is affiliated with Free Phone Answering Service.

Predictive Dialer

A predictive dialer is a computerized system that automatically dials batches of telephone numbers that connect to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers.

Predictive dialers were developed from the auto dialer. While the basic auto dialer merely automatically dials telephone numbers for call center agents who are idle or waiting for a call, the predictive dialer uses a variety of algorithms to predict both the availability of agents and called party answers, adjusting the calling process to the number of agents it anticipates or predicts will be available when the calls are answered.

The predictive dialer monitors the answers to the calls it places, detecting how the calls it makes are answered. It discards unanswered calls, engaged numbers, disconnected lines, answers from fax machines, answering machines and similar automated services. It only connects calls answered by people to waiting sales representatives. Thus, it frees agents from listening to unanswered or unsuccessful calls.

A predictive dialer can dramatically increase the time an agent spends on communication rather than on waiting. The system is most suitable for low quality lists and large numbers of agents, as a high contact rate can overwhelm the system.

Predictive dialer systems are commonly used by telemarketing organizations involved in business to consumer calling as it allows their sales representatives to have much more customer contact time.

More commonly predictive dialers are being used as a quick and easy way to automate all sorts of calls that would otherwise be made manually by a call center. These include welcome calls for new customers, customer service callbacks, appointment confirmations, or the automation of large numbers of ad hoc calls that might take place (by a taxi company, or parcel delivery service etc.).

Predictive Dialers provides detailed information on Predictive Dialer, Collection Predictive Dialer, Predictive Dialer Software, Predictive Dialer System and more. Predictive Dialers is affiliated with Free Phone Answering Service.

Predictive Dialers To Save Your Time And Money In Telemarketing Campaigns

No doubt, telemarketing has evolved as a very potent tool for marketers and companies to publicize as well as sell their product and services in recent times. However there are also hurdles in running the telemarketing business in case you are an owner of a contact centre or call centre. You must have faced the problem in your center where your agent hangs on a call more than allotted time.

In such a situation you can not even blame the guy who is handling the call as his process is clogged only because of the busy signals, answering machines, no answers and disconnects. However it has incurred expenses over the telephone bills as well as remained the same on the wage bill of the employee. Situation even worsens when you have committed a client for a large number of calls in limited time with an immense pressure of deadlines.

Predictive Dialers are great aid to any telemarketer to give solution to this problem as they are capable of handling a huge number of calls in limited time. They are unique in a sense that they can increase the productivity of an agent manifold. It ultimately lowers costs per transaction and increases contact rates for you.

It is highly recommended for large as well as small telemarketing groups. Predictive dialers enable a calling person with unique capacity to judge and detect unnecessary calls like busy signals, answering machines, no answers and disconnects.

You can understand this way, a Predictive Dialer is devised to predict or rather anticipate during the call process to ascertain availability the next representative or agent will be free and when the next hello will be detected. It is an intelligent outbound call processing mechanism employing complex mathematical algorithms to predict when to dial next. The working of a Predictive dialer takes place in following manner.

In a call centre a predictive dialer that can be a hard as well as soft dialer happens to be attached to a network server that stores the information related to the numbers of people and businesses to be called are stored in a network server. All agents are linked to that server.

In the dialing process when the server or dialer stars calling the number it is predictive dialer that manages the calls. In a situation while calling there is no response or silence from other side the dialer hangs up. From the other calls, the dialer will screen out busy, unanswered, and answering machine calls. Only the live calls are put through to the agents. As soon as the agent gets connected to a call he can view all the information related to the call on his screen.

The biggest advantage with predictive dialer is that it can adjust to calling patterns depending on various factors.

? Total number of rings while a customer picks up a phone.

? On the calls which are answered

? On the length of talk time, in case calls are short the predictive dialer adjust to dial more numbers

? On the basis of available agents if fewer agents are available predictive dialer set the calls to be dialed less frequently.

? Desired abandonment rate, under this a person who hangs up before the dialer switches the call to a free agent will not have a live telemarketer available to talk to.

Keeping all the factors in focus a predictive dialer dynamically manages the pace at which to dial out, to keep all agents talking. While managing it ensures waiting period of the agents to be minimum at the same time keeping abandoned calls down to acceptable levels.

A predictive dialer, after estimating the number of agents approximately can doubles the telephone numbers to be called thus prevents agents from sitting idle. The predictive dialing program saves an agent?s time by dialing on its own and give only attended call to the agent. This way predictive dialer enables a call centre owner to increase profits per hour with maximum number of calls.

The biggest benefit of predictive dialer is this that it dials on the behalf of an agent. This saves an agent from any personal approach however let him free only for sales pitch. David is an internet marketer specializing in Internet Marketing. http://www.yoursautodialer.com

Predictive Dialers - Maximizing Human Interaction

Predictive dialers are many steps removed from their predessors, the automatic dialers of the past. Whereas automatic dialing allowed callcenter agencies to dial numbers quickly and efficiently, predictive dialing also processes and makes use of a whole range of information, linking callers to live voices every single time. In fact, with predictive dialing, agents' 'talk time' has increased from an average of twenty minutes per hour to fifty minutes per hour. This is a fabulous rate of improvement - instead of wasting more than half of their time on listening to busy signals and answering machine messages, agents now spend the majority of their time engaged in producting interaction. The dialer also manages the line to agent ratio by pacing the call rate at the desired level. In this way, quotas are met, and agents are neither idle nor overwhelmed. In other words, because the hardware and software does its job, agents are able to spend much more time doing theirs. And of course, increased contact time means that the center's goals are reached much more quickly.

In many ways, it is still true that the real value of a call center depends on its 'human capital' - the agents who interact with clients and potential clients. The more the center's human capital is brought to the forefront, the more everyone benefits. The aim of technology, therefore, is to maximize the time that agents are able to spend doing what only they can do - conversing, communicating, interacting. Predictive dialing and other call center technology represents a perfect symbiosis between person and machine.

A predictive dialing system is able to keep track of which agents are available, while monitoring the responses to the outgoing calls that it makes. Numbers that are busy, disconnected, fax lines, or calls that are answered by machines or voicemail systems are not connected to an agent. Only the calls that are answered by a live voice are put through to an agent, which means that the agent spends almost all of his or her time on the line with a live person. Facilitating and maximizing talk time is the goal of every call center.

The hidden benefit in all this is the fact that the agent is much less likely to get bored or disheartened. Human contact is important to everybody, and particularly to those who select careers that highlight communication. Many of the agents who choose to work in call centers are there precisely because they are attracted to the work due to the fact that they have excellent communication skills and enjoy interacting with people. An endless stream of answering machines or busy signals is bound to frustrate them. When they are able to spend fifty minutes out of each hour actually interacting with clients, however, the agents find that time goes by much faster and their workday is more varied and interesting. Furthermore, they know that their skills are valued, and that their company supports them by investing in the appropriate technology.

Predictive dialing technology is improving all the time. One problem that we occasionally still encounter is a short lag between the time the outgoing call is answered and the time the agent gets on the line. Generally, this is only a matter of a few seconds, and some systems play a short recorded message during this time. Nevertheless, any sort of lag time increases the possibility that the potential client will become confused, and that part of the agent's talk time will be spent sorting out the confusion. There is also the chance that the client may hang up. Therefore, measures are being taken to speed up voice connects and minimize this lag time to the point where it may become imperceptible.

Predictive dialing has revolutionized call centers, and has the potential to continue doing so. Calls are made much more efficiently, employees are happier, and the goals of the call center are likely to be me much faster. Now that this technology is readily available (and improving all the time) it would be almost unthinkable for any sizable call center not to invest in predictive dialers.

Prodialing strives to provide concise information concerning the high tech arena of callcenters, including predictive dialers, inbound/outbound, IVR and much, much more. See our website at ProDialing.com (http://www.prodialing.com).