Auto dialer: A virtual call agent.

An auto dialer is an electronic device that can automatically dial telephone numbers to communicate between any two points in the telephone, mobile and Pager networks. Once the call has been established (through the telephone exchange) the autodialer will announce verbal messages or transmit digital data (like sms messages) to the called party. A regular PC, desktop or laptop, can be turned into an auto dialer. If a customer is attended by the telemarketer it will take long time. He may not be interested to hold for a long time to talk to the telemarketer. The development of auto dialer technology is a great gift for the entire telemarketing industry. Auto dialer enables business to broadcast phone messages without the use of call center agents. Auto dialer service will begin to dial out from a predefined list of phone numbers.

Auto Dialer application allows you to out dial to consecutive or random telephone numbers. There are several types of auto dialer:

? Smart Auto dialer: Smart Autodialer is an autodialer capable of personalizing messages and collecting touch tone or speech feedbacks. A speech engine is usually included for converting text to speech and recognizing speech over the phone. To customize or personalize messages, a smart autodialer system uses message template, which contains variables that can be replaced later by actual values.

? Preview Dialer: Preview dialer enables your phone agent to view the phone information before the call is being placed. Preview Dialer is an application that enables outbound "preview" or "progressive" dialing through the agent desktop. Preview Dialer gives agents the opportunity to review contact information to know whom they are calling and the purpose of the call before dialing the outbound call.

? Power dialer: The power dialer provides efficient, reliable, and scalable multi-line outbound dialing. It is used in situations when an application needs to be able to make large volumes of outbound calls. For example:

1. An application that monitors the status of a large network may need to call hundreds of technicians all over the country.

2. A large-scale voice mail delivery system that delivers messages directly to a large number of individuals.

Progressive Dialing: Progressive dialer is used to save time and effort in manual dialing. It provides a real time monitoring. The call information is passed at the same time the moment number is dialed.

Collection Predictive Dialer

 

Collection predictive dialing offers a highly flexible and scalable open architecture, enabling the customer to integrate with virtually any debt collection software solution available. Many agencies have successfully worked with many credit and collection software agencies. In many cases, they have increased their productivity by over 500% and revenues by well over 250% over their existing collections software.

Collection predictive dialing engines in integration with leading collection agency software solutions significantly extend the capabilities of debt collection agencies by making maximum use of an extensive suite of call center automation modules. Many agencies have benefited in areas of debt collection including medical collections, business collections, consumer collections, bad debt collections, etc.

During a call run, the collection predictive dialing system dials multiple telephone lines from lists of accounts from the database system. Upon detection of a "live voice," the system connects the telephone line to the agent’s headset. At the same time, the full account information regarding the called party appears on the agent’s computer screen. Rapid dialing is an automatic process.

Collection predictive dialing utilizes the latest call center automation modules such as the 100% digital call center recording system that has the capability to record all inbound and outbound calls while saving only calls with customer-specific disposition codes. When an agent at any collection call center receives a call, the agent assigns a disposition code to the call. Depending upon the results, the call center recording system saves only assigned disposition codes.

Collection predictive dialing has a real time campaign and script adjustment capability that allows management to execute full control of floor activity. It can be integrated with virtually any debt collection management software.

As a result the integration with any debt collection system software forms a complete solution for a successful debt collection agency.

Predictive Dialers provides detailed information on Predictive Dialer, Collection Predictive Dialer, Predictive Dialer Software, Predictive Dialer System and more. Predictive Dialers is affiliated with Free Phone Answering Service